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Fraud & Security Alerts

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May 15, 2015 1:00 pm

Fraudulent Phone Call & Text Message Scam   

Reports of nationwide scams where individuals receive phone calls and text messages requesting debit card information since the card has supposedly been “blocked,” “locked,” or “needs to be activated” have started coming in to MidSouth Bank. Please know that MidSouth Bank will never contact you stating this information. These communications are from fraudsters randomly calling people in an effort to steal debit card information and perpetrate fraudulent transactions. DO NOT share your information. 

It is important that you keep in mind a MidSouth Bank will NEVER call, text, email or even request your personal or bank information via an automated message or unsolicited phone call.

Again, we stresses that customers always be mindful that the bank will NEVER contact them to request personal information about their account. The bank will never call or text you and ask for your debit or credit card number, expiration date, security code, or PIN. Additionally, MidSouth Bank does not ask third-party vendors to contact its customers regarding debit card problems or deactivation.

We want our customers to know that we take protecting your personal information seriously and that the scam is in no way related to their information maintained at the bank. The fraudsters are randomly calling and texting thousands of mobile phone numbers.   

MidSouth Bank is offering the following advice to protect the community at large:

  • Phone Scams (vishing) – NEVER provide personal information unless you initiated the call or it is from a trusted source. Do not press options or give out account numbers or debit card numbers to anyone you do not know or did not call. If you have inadvertently provided account information to a caller, contact the bank immediately.

  • Contact the bank before traveling out of your home state to insure your debit or credit card is available for use during your travels. MidSouth Bank blocks certain places from time to time due to fraud risk.

  • Email Scams (phishing) - NEVER click on links provided in an unfamiliar email or enter account information into an unfamiliar site. Delete unidentified emails from your computer immediately, unless you know the sender. If there is a question on the authenticity of the email, call the sender to verify it. If you have inadvertently provided account information, contact the bank immediately.

  • Text Message Scams (smishing) - NEVER provide personal information via text message or call back a number sent to you by text message. Do not go to a web address sent by text message. Delete the message. If you believe the text message is legitimate, contact the business directly using the telephone number on your statement or invoice. DO NOT use the number provided in the text message. Text messaging is not secure and a reputable business will never ask for banking or private information by text message. If you have inadvertently provided account information, contact the bank immediately.

  • Monitor accounts online regularly to confirm all charges and transactions are correct.

  • Report any suspicious incidents, calls or transactions to us.

  • Educate family and friends.

DO NOT reply to this or ANY text message or call ANY number provided within the text message. If you inadvertently responded to text messages or called the fraudulent phone number, you should call our MidSouth Bank Customer Care Center at 1-800-213-BANK (2265) or one of the bank locations listed at midsouthbank.com.