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Fraud & Security Alerts

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December 8, 2014  8:30am

FBI Reminds Shoppers To Be Aware Of Cyber Criminals Offering Scams This Holiday Season 

If the deal sounds too good to be true, it probably is. The FBI reminds shoppers in advance of the holiday shopping season to beware of cyber criminals and their aggressive and creative ways to steal money and personal information. Scammers use many techniques to defraud consumers by offering too good to be true deals via phishing e-mails advertising brand name merchandise, quick money making offers, or gift cards as an incentive to purchase a product. Remember, if the deal looks too good to be true, it probably is and never provide your personal information to an unknown party or untrusted website. Click Here to read more.

October 4, 2014  4:30pm

Fraudulent Text Message Scam   

The debit card scammers have start yet another text messaging scam in the South Louisiana area claiming your debit card has been deactivated and prompting you to call a 337 number. Do not be fooled by these fraudulent text messages, also known as smishing. Never give your personal or banking information out to anyone who contacts you by phone, email, or text message for it. You, as a member of the public targeted by scams like these, can help stop them by being informed and taking necessary precautions.

It is important that you keep in mind a MidSouth Bank will NEVER call, text, email or even request your personal or bank information via an automated message or unsolicited phone call.

Again, we stresses that customers always be mindful that the bank will NEVER contact them to request personal information about their account. The bank will never call or text you and ask for your debit or credit card number, expiration date, security code, or PIN. Additionally, MidSouth Bank does not ask third-party vendors to contact its customers regarding debit card problems or deactivation.

We want our customers to know that we take protecting your personal information seriously and that the scam is in no way related to their information maintained at the bank. The fraudsters are randomly calling and texting thousands of mobile phone numbers.   

MidSouth Bank is offering the following advice to protect the community at large:

  • Phone Scams (vishing) – NEVER provide personal information unless you initiated the call or it is from a trusted source. Do not press options or give out account numbers or debit card numbers to anyone you do not know or did not call. If you have inadvertently provided account information to a caller, contact the bank immediately.

  • Contact the bank before traveling out of your home state to insure your debit or credit card is available for use during your travels. MidSouth Bank blocks certain places from time to time due to fraud risk.

  • Email Scams (phishing) - NEVER click on links provided in an unfamiliar email or enter account information into an unfamiliar site. Delete unidentified emails from your computer immediately, unless you know the sender. If there is a question on the authenticity of the email, call the sender to verify it. If you have inadvertently provided account information, contact the bank immediately.

  • Text Message Scams (smishing) - NEVER provide personal information via text message or call back a number sent to you by text message. Do not go to a web address sent by text message. Delete the message. If you believe the text message is legitimate, contact the business directly using the telephone number on your statement or invoice. DO NOT use the number provided in the text message. Text messaging is not secure and a reputable business will never ask for banking or private information by text message. If you have inadvertently provided account information, contact the bank immediately.

  • Monitor accounts online regularly to confirm all charges and transactions are correct.

  • Report any suspicious incidents, calls or transactions to us.

  • Educate family and friends.

DO NOT reply to this or ANY text message or call ANY number provided within the text message. If you inadvertently responded to text messages or called the fraudulent phone number, you should call our MidSouth Bank Customer Care Center at 1-800-213-BANK (2265) or one of the bank locations listed at midsouthbank.com.     

July 29, 2014 2:30pm

MidSouth Bank warns the community about new debit card texting scam and advises how to stop it.

LAFAYETTE, LA. The debit card scammers have taken to a new medium -- text messaging. Do not be fooled by these fraudulent text messages, also known as smishing. Never give your personal or banking information out to anyone who contacts you by phone, email, or text message for it. You, as a member of the public targeted by scams like these, can help stop them by being informed and taking necessary precautions.

It is important that you keep in mind a bank will NEVER call, text, email or even request your personal or bank information via an automated message or unsolicited phone call.

MidSouth Bank is warning customers and non-customers of this new scam involving text messages. Thus far, the majority of reports to the bank are from non-customers in South Louisiana who are receiving text messages falsely stating that their MidSouth Bank debit card or credit card has been deactivated. This is the third known debit card scam of this kind so far this year, but the first to use text messaging in the region. Nationwide, many banks have experienced similar scams affecting thousands of individuals.

This scam is widespread in much of Acadiana, Baton Rouge, Lake Charles, Alexandria, and North Louisiana. For the phone scam, MidSouth Bank reports:

  • Based on data, 60 percent of all our over 24,000 inbound calls to our customer care center were concerning the phone scam. Over these eleven days, the scam doubled the total volume of calls we normally receive.

  • Area calls are from 337 (Lafayette, Carencro, Broussard and Lake Charles), 318, and 225 area code

  • Non-customers accounted for 75 percent of the calls

Concerning the new text scam, MidSouth adds:

  • In just the last two days, we received several thousand calls to our customer care center and of those calls 40 percent were concerning the text scam.

  • Area calls are from 337 area code (Lafayette, Carencro, Broussard and Lake Charles)

  • Non-customers accounted for 50 percent of the calls.

DO NOT reply to this text message or call the number provided within the text message. If customers inadvertently responded to text messages or called the fraudulent phone number, they should call the MidSouth Bank Customer Care Center at 1-800-213-BANK (2265) or one of the bank locations listed at midsouthbank.com.

MidSouth Bank stresses that its customers always be mindful that the bank will NEVER contact them to request personal information about their account. The bank will never call or text you and ask for your debit or credit card number, expiration date, security code, or PIN. Additionally, MidSouth Bank does not ask third-party vendors to contact its customers regarding debit card problems or deactivation.

MidSouth Bank wants its customers to know it takes protecting their personal information seriously and that the scam is in no way related to their information maintained at the bank. The fraudsters are randomly calling and texting thousands of mobile phone numbers. The bank is working closely with the federal, state, and local authorities to ensure that those perpetuating this scam are prosecuted to the fullest extent of the law.

MidSouth Bank is offering the following advice to protect the community at large:

  • Phone Scams (vishing) – NEVER provide personal information unless you initiated the call or it is from a trusted source. Do not press options or give out account numbers or debit card numbers to anyone you do not know or did not call. If you have inadvertently provided account information to a caller, contact the bank immediately.

  • Contact the bank before traveling out of your home state to insure your debit or credit card is available for use during your travels. MidSouth Bank blocks certain places from time to time due to fraud risk.

  • Email Scams (phishing) - NEVER click on links provided in an unfamiliar email or enter account information into an unfamiliar site. Delete unidentified emails from your computer immediately, unless you know the sender. If there is a question on the authenticity of the email, call the sender to verify it. If you have inadvertently provided account information, contact the bank immediately.

  • Text Message Scams (smishing) - NEVER provide personal information via text message or call back a number sent to you by text message. Do not go to a web address sent by text message. Delete the message. If you believe the text message is legitimate, contact the business directly using the telephone number on your statement or invoice. DO NOT use the number provided in the text message. Text messaging is not secure and a reputable business will never ask for banking or private information by text message. If you have inadvertently provided account information, contact the bank immediately.

  • Monitor accounts online regularly to confirm all charges and transactions are correct.

  • Report any suspicious incidents, calls or transactions to us.

  • Educate family and friends.

In addition, MidSouth Bank wants to insure future generations are informed and educated so that such scams as these become a thing of the past. That is why the bank offers free smart money seminars for youth through local schools and community groups across its footprint in Louisiana and Texas. In these classes, delivered by a trained representative of MidSouth Bank, youth are provided information on budgeting and banking while learning the importance of never sharing their debit card number, PIN or other banking information with anyone. For more information on this complimentary community education program offered through MidSouth Bank, or to request the program be delivered to your students or youth group, please contact LaCarsha Babers, Community Outreach Development Specialist, at 800-213-BANK (2265).

July 28, 2014 11:00pm

Fraudulent Text Message Scam

If you receive a text message similar to the one below - delete it and DO NOT respond. We have not and will not text you and ask you to call us and share your bank information. A bank will NEVER ask you to give your card information via phone, text, website, or email.

Text Scam

Contact us immediately at 1-800-213-2265,  if you have any concerns about your account.  We will continue to work daily behind the scenes to make sure all accounts are secure.

July 15, 2014 3:00pm

Fraudulent Automated Calls UPDATE

LAFAYETTE, LA. MidSouth Bank is warning customers and non-customers of a new phone scam from an automated caller. Thus far, the majority of reports to the bank are from non-customers in South Louisiana who are receiving a call from (877) 886-1996 and (877) 635-0049; the automated message tells the receiver of the call that his or her MidSouth Bank debit card or credit card has been deactivated.

If customers receive this phone call, they should disconnect the call immediately and not give any of their personal information. DO NOT return calls from these phone numbers, as the automated message will try to make you believe you are calling MidSouth Bank. If customers have any concerns that their personal information may be compromised, they should call the MidSouth Bank Customer Care Center at 1-800-213-BANK (2265) or one of bank locations listed at midsouthbank.com.

MidSouth Bank stresses that its customers always be mindful that the bank will NEVER contact them to request personal information about their account. The bank will never ask for your debit or credit card number, expiration date or PIN. Additionally, the bank does not ask third-party vendors to contact its customers regarding account activity, including debit card problems or deactivation.

This is the second known debit card scam of this kind so far this year. Earlier this year, a number or banks doing business in Louisiana were targeted by a similar phone scam.

MidSouth Bank wants its customers to know it takes protecting their personal information seriously and that the scam is in no way related to their information maintained at the bank.

MidSouth Bank is working closely with the proper authorities to identify the source of this fraud and ensure that those perpetuating it are prosecuted to the fullest extent of the law.

MidSouth Bank is offering the following advice to its customers:

  • Phone Scams (vishing) – NEVER provide personal information unless you initiated the call or it is from a trusted source. Do not press options or give out account numbers or debit card numbers to anyone you do not know or did not call. If you have inadvertently provided account information to a caller, contact the bank immediately.
  • Email Scams (phishing) - NEVER click on links provided in an unfamiliar email or enter account information into an unfamiliar site. Delete unidentified emails from your computer immediately, unless you know the sender. If there is a question on the authenticity of the email, call the sender to verify it. If you have inadvertently provided account information, contact the bank immediately.
  • Monitor accounts online regularly to confirm all charges and transactions are correct.
  • Report any suspicious incidents, calls or transactions to us.
  • Educate family and friends.

July 13, 2014 3:00pm

Fraudulent Automated Calls

Fraudulent automated calls from 877.886.1996 are in circulation. The automated message states the recipient's MidSouth Bank debit card has been deactivated. These automated calls are not from MidSouth Bank. Remember, we will never ask you to give us your debit card number, expiration or PIN.

Contact us immediately at 1-800-213-2265,  if you have any concerns about your account.  We will continue to work daily behind the scenes to make sure all accounts are secure.

May 6, 2014 10:30 am

IE Zero-Day Vulnerability Patch

We have received word that Microsoft has issued a patch for the zero-day vulnerability for Internet Explorer including Windows XP users. The site for Windows updates is http://update.microsoft.com and the link to information about the patch can be found here https://support.microsoft.com/kb/2964358 . We encourage you to review the information and take steps to protect your computer.

May 1, 2014 10:00 am

Random URLs in Email Messages

MidSouth Bank is asking that all our customers please exercise caution when clicking on links in an email. Never click on an imbedded web link unless you specifically requested the information from the party who is sending you the email.

Microsoft has released information on a zero-day vulnerability in versions 6 through 11 of Internet Explorer.  This vulnerability, if exploited, could allow an attacker remote control of your computer with the same rights as the user.

Microsoft is working on a patch, but does not have an estimated release date.  Be aware that this patch will not include a fix for Windows XP.

This is an end-user vulnerability in the browser which means an attacker would have to lure/trick you to a malicious website to exploit the vulnerability.  This could be accomplished by clicking on a URL (web site link) that you receive in an email message.  Please remain mindful of who is sending you information and do not click on foreign links.

March 28, 2014 11:20 pm

DEBIT CARD SCAM - Customer Care Center

Due to the current debit card scam our Customer Care Center will be open this weekend from 7 am to 8 pm both Saturday and Sunday.  Remember MidSouth Bank will never call and request cardholder information by phone and we have not deactivated your card.  If you receive a call, please hang up. If you wish to give us a call and inform us of such callers please feel free to do so.

Contact us  at 1-800-213-2265. We  will continue to work daily behind the scenes to make sure all accounts are secure.

 

March 27, 2014 3:08 pm 

DEBIT CARD SCAM

We are aware of the recent recorded phone calls that customers and non-customers are receiving regarding the “deactivation of MidSouth Bank debit cards.” This is a scam affecting multiple banks. We want you to know we take protecting your personal information seriously and that this is no way related to your information maintained here at the bank. Remember - MidSouth Bank will NEVER contact you to request personal information about your account. We do not ask third party vendors to contact our customers regarding account activity, including debit card problems or deactivation.

MidSouth Bank is not the only bank being targeted. Law enforcement officials in several Louisiana markets are warning customers about the debit card scam and a similar scam in which the caller claims the customer has an overdue utility bill. In both instances, the caller aims to collect private information.

The number of affected communities is growing. As of March 27, residents in the following areas have been targeted:

  • Alexandria
  • Bayou Vista
  • Berwick
  • Cutoff
  • Florien
  • Greenwood
  • Lafayette
  • Lake Charles
  • Mansfield
  • Many
  • Morgan City

  • Natchitoches
  • New Iberia
  • Pleasant Hill
  • Port Barre
  • Robeline
  • Shreveport
  • St. Martinville
  • Sunset
  • Thibodaux
  • Toledo Bend
  • Zwolle

 

Help us spread the word - do not be a victim! Here are some account safety tips:

Phone Scams (vishing)NEVER provide personal information unless you initiated the call or it is from a trusted source. Do not press options or give out account numbers or debit card numbers to anyone you do not know or did not call. If you have inadvertently provided account information to a caller, contact the bank immediately.

Email Scams (phishing) - NEVER click on links provided in an unfamiliar email or enter account information into an unfamiliar site. Delete unidentified emails from your computer immediately, unless you know the sender. If there is a question on the authenticity of the email, call the sender to verify it. If you have inadvertently provided account information, contact the bank immediately.

Monitor accounts online regularly to confirm all charges and transactions are correct.

• Report any suspicious incidents, calls, or transactions to us.

• Educate family and friends.

April  9, 2014 4:00 pm

Easter Holiday Phishing Scams and Malware Campaigns

As the Easter holiday approaches, US-CERT reminds users to stay aware of holiday scams and cyber campaigns, which may include:

  • shipping notifications that may be phishing scams or may contain malware
  • electronic greeting cards that may contain malware
  • requests for charitable contributions that may be phishing scams and may originate from illegitimate sources claiming to be charities

US-CERT encourages users and administrators to use caution when encountering these types of email messages and take the following preventative measures to protect themselves from phishing scams and malware campaigns:

Please remember that MidSouth Bank will never call you and ask you for private account information. If you have any concerns or feel you have fallen victim to this scam please contact us immediately at 1-800-213-2265. We continue to work daily behind the scenes to make sure all accounts are secure.