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Fraud & Security Alerts

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March 28, 2014 11:20 pm

DEBIT CARD SCAM - Customer Care Center

Due to the current debit card scam our Customer Care Center will be open this weekend from 7 am to 8 pm both Saturday and Sunday.  Remember MidSouth Bank will never call and request cardholder information by phone and we have not deactivated your card.  If you receive a call, please hang up. If you wish to give us a call and inform us of such callers please feel free to do so. 

Contact us  at 1-800-213-2265. We  will continue to work daily behind the scenes to make sure all accounts are secure.

 

March 27, 2014 3:08 pm 

DEBIT CARD SCAM

We are aware of the recent recorded phone calls that customers and non-customers are receiving regarding the “deactivation of MidSouth Bank debit cards.” This is a scam affecting multiple banks. We want you to know we take protecting your personal information seriously and that this is no way related to your information maintained here at the bank. Remember - MidSouth Bank will NEVER contact you to request personal information about your account. We do not ask third party vendors to contact our customers regarding account activity, including debit card problems or deactivation.

MidSouth Bank is not the only bank being targeted. Law enforcement officials in several Louisiana markets are warning customers about the debit card scam and a similar scam in which the caller claims the customer has an overdue utility bill. In both instances, the caller aims to collect private information.

The number of affected communities is growing. As of March 27, residents in the following areas have been targeted:

  • Alexandria
  • Bayou Vista
  • Berwick
  • Cutoff
  • Florien
  • Greenwood
  • Lafayette
  • Lake Charles
  • Mansfield
  • Many
  • Morgan City

 

  • Natchitoches
  • New Iberia
  • Pleasant Hill
  • Port Barre
  • Robeline
  • Shreveport
  • St. Martinville
  • Sunset
  • Thibodaux
  • Toledo Bend
  • Zwolle

 

 

Help us spread the word - do not be a victim! Here are some account safety tips:

Phone Scams (vishing)NEVER provide personal information unless you initiated the call or it is from a trusted source. Do not press options or give out account numbers or debit card numbers to anyone you do not know or did not call. If you have inadvertently provided account information to a caller, contact the bank immediately.

Email Scams (phishing) - NEVER click on links provided in an unfamiliar email or enter account information into an unfamiliar site. Delete unidentified emails from your computer immediately, unless you know the sender. If there is a question on the authenticity of the email, call the sender to verify it. If you have inadvertently provided account information, contact the bank immediately.

Monitor accounts online regularly to confirm all charges and transactions are correct.

• Report any suspicious incidents, calls, or transactions to us.

• Educate family and friends.

 

April  9, 2014 4:00 pm

Easter Holiday Phishing Scams and Malware Campaigns

As the Easter holiday approaches, US-CERT reminds users to stay aware of holiday scams and cyber campaigns, which may include:

  • shipping notifications that may be phishing scams or may contain malware
  • electronic greeting cards that may contain malware
  • requests for charitable contributions that may be phishing scams and may originate from illegitimate sources claiming to be charities

 

US-CERT encourages users and administrators to use caution when encountering these types of email messages and take the following preventative measures to protect themselves from phishing scams and malware campaigns:

 

 

 

Please remember that MidSouth Bank will never call you and ask you for private account information. If you have any concerns or feel you have fallen victim to this scam please contact us immediately at 1-800-213-2265. We continue to work daily behind the scenes to make sure all accounts are secure.