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MidSouth Bank Billpay User Guide

The Billpay service, an extension of the Netbanking service from MidSouth Bank, allows you to pay bills via the Internet.

Getting Started
The users' guide gives you a quick explanation of how to use the Billpay service.  To begin using Billpay, you must first sign-up using an online application, or visit any of MidSouth Bank's offices.  You must have a qualified MidSouth Bank personal checking account, the Netbanking service, and access to the Internet. A savings account or Money Market account cannot be designated as your Billpay account.

Once the enrollment form is submitted and approved, you will receive three letters in the mail within the next 10 business days.  The first letter will be a welcome letter with activation steps, disclosures and User Guide.  The second letter will have your Billpay Customer ID number, along with other information such as customer service phone numbers, the bank's Internet address, etc.  The third letter will have your assigned PIN to use when you sign-on to Billpay for the first time.  We strongly encourage you to change your PIN at this time.

Internet Sign on Screen
Once you have accessed the Netbanking service, Billpay is a click away.  To begin the Billpay bill payment session, from any Netbanking page, click the option for Billpay on the top of the page or from the menu bar on the lower portion of the page.

For additional security purposes, you are required to sign on to a Billpay bill payment session.  To access your personal bill payment account, enter the following:

• Billpay Customer ID
• Billpay PIN
  First Time users are encouraged to change their PIN after signing into the Billpay system.  You will not receive this login screen for subsequent access into Billpay.

How To

• Set Up a New Payee
• Set Up a Payment
• Delete or Edit a Payee
• View Your Payment History
• Change your PIN

Setting up a Payee

• Click on New Payee.
• To begin your search, enter the name of the Payee.  You need only enter the first few characters of the Payee.  To narrow your search, specify a state as well.
• Click on Search for Payee.  Billpay will show you a list of possible Payees that match your search criteria.
• To select a Payee, click on Select Payee.
  If your Payee has no match, you may add your Payee to the list by clicking Create Unlisted Payee.
• Next, enter your Account Number and description (Description is not required.).
• To complete the set up of your Payee, press Add Payee.

Setting Up a Payment
After your initial log in to Billpay, this page is the first screen you will see after signing on to the service.

• Click on New Payment.
• Fill in the requested check information.
  - Select Payee from drop down menu.
  - Fill in the amount you want to pay.
  - Fill in the memo.  This memo will not appear on the check written to your payee but will remain with your payment history.
• Select the payment frequency
  - Recurring payment (include an end date for payments to stop)
  - Single payment (can be an immediate payment or a payment date in the future)
• Click on Submit Payment to save the new payment.
• Your personal payment schedule will appear with the new payment added.

Deleting or Editing a Payment

• Click on View Schedule.
• Find the payment you with to delete or modify.
• Click on X to delete the payment.
  - You cannot delete the Payee from this page, see
  Deleting or Editing a Payee.
• Confirm the deletion by clicking OK.
  -OR- Click on Edit for modifying a payment schedule.
• Edit your payment.
  - You cannot edit Payee information from this page, see Deleting or Editing a Payee.
• Click on Submit Payment Change to save the changes.

Deleting or Editing a Payee
To edit the spelling of a Payee name, or the Payee's address to an established Payee in Billpay, you must delete the Payee and enter the correct information under New Payee.  However, you can edit an account number, and/or change the Memo description.

View Payment History

• Click on View Payment History.
• Select your history report from one of the following:
  - The current month's activity
  - A specified date range
• Click on Show Report.

Change Your PIN
After your initial log in to Billpay, please change your Personal Identification Number (PIN)

• Click on Change PIN.
• Enter your current PIN.
• Enter your new 4-digit PIN.
• Re-enter your new PIN.
• Click on Submit New PIN.

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