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FAQs
User
Guide
Apply
Online
MidSouth Bank Billpay
Understanding Internet Online Banking
Answers to Frequently Asked Questions
In order to make your Internet Online Banking experience a pleasant
one, we have tried to anticipate some questions you may ask.
Before you begin, please read over these questions. We will update
this page as needed. Thank you for choosing MidSouth Bank for
your Internet Online Banking.
What number should
I call if I can't find the answers to my questions in this document?
- To report a lost or stolen PIN (Personal Identification Number)
866-211-1502.
- Questions regarding bill payments 866-211-1502
(7:00 a.m. - 9:00 p.m., CST M-F)
(8:00 a.m. - 5:00 p.m., CST Sat)
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What is Billpay?
The Billpay service, an extension of the Netbanking
service from MidSouth Bank, allows you to pay bills via the Internet.
Depending on your browser, you may obtain quick help on individual
items throughout the system by either holding the cursor over
or clicking the (?) symbol wherever it appears.
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How do I begin using
Billpay?
To begin using Billpay, you must first sign-up using an online
application, or visit any of MidSouth Bank's offices. You must
have a qualified MidSouth Bank checking account, the Netbanking
service, and access to the Internet. A savings account or Money
Market account cannot be designated as your Billpay account.
Once the application is submitted and approved, you will receive
three letters in the mail. The first letter will be a welcome
letter with activation steps, disclosures and User
Guide. The second letter will have your Billpay Customer
ID number, along with other information such as customer service
phone numbers, the bank's Internet address, etc. The third letter
will have your Billpay PIN (Personal Identification Number).
You will have the option to change your assigned PIN when you
sign-on to Billpay for the first time. We strongly encourage
you to change your PIN at this time. Note: The bank will have
no record of the PIN you choose, and a bank representative should
never ask you for your PIN.
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What if I forget
my Billpay ID number or PIN?
If you forget your Billpay ID number, contact 866-211-1502. After
proper verification, your ID number will be given to you. For
your protection, if you forget your PIN, a new PIN will be generated
and mailed to you. You should receive your new PIN within 5 to
10 business days.
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Who can I pay using
Billpay?
You can pay practically any individual or business in the United
States. The only payments not eligible for the service are payments
for alimony, child-support payments, tax payments, other court-directed
or government payments, fines, penalties, and payments to addresses
outside the United States.
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Can I access my accounts
using Netbanking Billpay outside the
United States?
Yes. As long as you have a MidSouth Bank account, Netbanking
and Billpay services, and access to the Internet, you can access
your MidSouth Bank accounts.
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When and how are
payments processed?
Scheduled payments are processed Sunday through Friday at 9:00
p.m., CST. Sunday through Friday, all payments scheduled for
the current day, the previous day and the next business day will
be processed. The payments processed on Friday night will include
any payments with a scheduled weekend payment date. Payments
processed on Sunday will include any new payments that may have
been added over the weekend. Once payments are processed the
funds are deducted from your designated checking account within
1 to 2 business days.
Holiday Payments:
Payments are not processed the night before a holiday, instead
they will be processed the night of the holiday. For example,
a Thanksgiving Day payment would not be processed on the Wednesday
night before Thanksgiving Day, but would be processed on the Thursday
night (Thanksgiving night).
Payments by Check:
If the payment is by check, the check will be mailed the morning
following the Payment Date. You should consider adjusting the
payment date for at least 10 business days before the actual payment
due date.
Electronic Payments:
Electronic payments will be sent the morning after the Payment
Date. You should consider adjusting the payment date for at least
5 business days before the actual payment due date. Since electronic
payments are processed through the Federal Reserve, we do not
know the exact day the payment will be deducted from your account.
Normally, this process takes 1 to 2 days.
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When will the money
be taken out of my account?
The money will be withdrawn from your account within 1 to 2
business days after your payment is initiated (Payment Date).
Please see question "When & how are payments processed?"
for details concerning processing payments.
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What if I do not
have enough money in my account?
MidSouth Bank will treat Billpay items just like any other check
that you write. Should the item be returned, a hold may be placed
on your bill payment services and NSF fees will apply. In severe
or habitual situations, your access to the Billpay and Netbanking
services may be revoked and your account with MidSouth Bank closed.
See Billpay Agreement for further information.
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Can I postdate recurring
payments?
If a monthly recurring payment is set up to be paid on the 15th
of every month, and the current date is November 12, a payment
will be scheduled for the month of November and will occur the
15th of that month and every subsequent month until
the end date is reached.
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Can I postdate a
single payment?
Yes. Set the payment date for any date in the future up to 90
days. Single payments are actually set up into two categories
- current and future
payments - allowing the user to schedule payments in the future
or for the current date.
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Will the memo field
shown on the Setup New Payment screen be printed on the check
sent to the payee?
No. The memo field is for your personal use and is stored electronically
with the record of your transaction.
The account number that you entered when you added the payee
to your Personal Payee List is printed on the check. This allows
the payee to know which account to apply the payment to.
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How late in the
day can I enter, edit, or delete a payment?
You may enter, edit, or delete payments Sunday through Friday
up until 9:00 p.m., CST. Payments entered after 9:00 p.m. on
Friday are processed on Sunday evening. See "When and how
are payments processed?" for exceptions and other information.
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How do I know if
a merchant is electronic or check?
Once you have set up the vendor/merchant, you can look at the
VIEW PAYEES screen to see if the vendor is electronic or check.
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How many days does
it take for a payment to reach the payee?
Because payments to some payees can take up to 10 business days,
you should always schedule your payments at least 10 days before
your bills are due.
Payments by Check:
Payments by check may take at least 10 business days to reach
the payee.
Electronic Payments:
Electronic payments usually take 5 business days.
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Why does it take
ten business days for my payment to reach the payee?
Some payees are able to accept electronic payments, while other
payees must be mailed a check. The 10 business days allow enough
time for the payment to be received and correctly credited to
your account. Here is how it works:
- You set up your payments (e.g. one to your utility company
and one to your credit card company) using MidSouth Bank's Billpay
service.
- Your payment order arrives at MidSouth Bank, where the order
is held until the date you scheduled for the payment process
to begin (payment date).
- On the day the payment is scheduled to be sent, payment processing
begins.
- Your payment order is sent either electronically or via U.S.
Mail. Your payee, not MidSouth
Bank, determines the payment method.
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Are there any minimum
and maximum payment amounts?
Yes. The minimum amount you can make a payment for is $0.01.
The maximum amount is $9,999.00. The maximum amount may change
from time to time for security purposes.
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What happens if
I have a scheduled payment that falls over a weekend or holiday?
See question "When and how are payments processed?"
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How far in advance
can I schedule payments?
You can schedule payments up to 90 days in advance of the payment
date. Recurring payments can have an end date of any year in
the future.
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Can I set up recurring
payments?
Yes, recurring payments can be set up weekly, semi-monthly,
or monthly.
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Can I have multiple
payments to the same payee on the same day?
You can make multiple payments to the same payee as long as the
payment amounts are different. For your protection, the system
will not pay duplicate items the same day.
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What does the "status" field indicate
on the PAYMENT HISTORY PAGE?
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How much payment
history is available to view?
Currently, payment history is kept for one year.
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Can I download my
payment information to my financial management software?
You can download current account transactions through Netbanking.
To download account information, one of the following software
packages can be used: Quicken, Microsoft Money or a spreadsheet
program such as Excel or Lotus. The information may also be saved
as text and exported to your favorite word processing software.
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Can I get a copy
of a cancelled check?
Yes. You may request a copy of your cancelled check through Customer
Service at 800-825-4531. There is
a fee associated with this service.
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Can I stop a payment?
After the Payment Date, we will use our best effort to cancel
a check payment if we receive your request at such time and in
such manner as to give us reasonable opportunity to act on your
request. If you inadvertently send a payment twice or send a
payment to the wrong Payee, first call the Payee and try to get
your payment reversed. Many Payees will honor your request.
We cannot stop payment on Electronic Payments after
the Payment Date.
Stop a check payment after the Payment Date? If you call Customer
Service at 866-211-1502, there is
a FEE to stop a payment. To stop
a check payment after the payment date used in Billpay (after
the check is processed) you will need:
- Your designated checking account number.
- Schedule Payment Date
- Payee's correct name
- The amount of the payment
- The confirmation number for this payment
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Confirmation Numbers
- are these important?
Yes. A confirmation number will be assigned to each Billpay
payment at the time you submit your request. The same
confirmation number is also used each time you instruct us to
amend, or delete a previously scheduled Billpay
payment. You are encouraged to record these confirmation numbers
for future reference. They will help us resolve any questions,
and expedite any request you may have about your Billpay
transactions. Billpay Confirmation
Numbers for scheduled payments are found in the menu option for
"View Schedule".
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Can I edit vendor
addresses?
No. You will have to set up a new vendor with the
correct address and delete the old one.
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Can I communicate
with someone at the bank online?
Yes. Click on e-mail, Support,
to communicate with us via e-mail.
Copyright © 2002 MidSouth Bank NA, All
Rights Reserved. (Privacy
Policy.)
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